Privacy Policy
Introduction
Striving Ability Support Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect personal information by the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme (NDIS) Act 2013.
Collection of Personal Information
We collect personal information necessary to provide NDIS services and support. This may include:
– Name, address, and contact details;
– Date of birth;
– Health information, including medical history and current medications;
– Information about your disability and support needs; and
– Information required for billing and financial management.
How We Collect Personal Information
We collect personal information in several ways, including:
– Directly from you when you provide it to us;
– From your authorised representative (e.g., legal guardian);
– From third parties, such as healthcare providers, with your consent;
– Through our website and online services; and,
– During service delivery and interactions with our staff.
Use and Disclosure of Personal Information
We use and disclose personal information to:
– Plan and deliver NDIS support and services;
– Communicate with you and your representatives;
– Manage and administer our services;
– Comply with our legal and regulatory obligations; and
– Improve our services through feedback and quality assurance activities.
We may share your information with:
– NDIS and other government agencies as required;
– Healthcare providers involved in your care;
– Our employees and contractors who need the information to provide services;
– Legal and financial advisors, auditors, and insurers; and
– Third-party service providers who assist us in delivering services.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:
– Secure storage of paper and electronic records;
– Access controls and password protection;
– Staff training on privacy and confidentiality; and
– Regularly review and update security practices.
Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please get in touch with us using the details below. We will respond to your request within a reasonable time and may charge a fee to cover the cost of providing access.
Complaints
Please get in touch with us if you have a complaint about how we handle your personal information. We will investigate and respond to your complaint within a reasonable time. If you are dissatisfied with our response, contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website. We encourage you to periodically review this policy to stay informed about how we protect your personal information.
Contact Us
For more information about our privacy practices or to make a request or complaint, please get in touch with us at:
Striving Ability Support Pty Ltd
Level 1, Suite 1, 144 – 148 High Street, Wodonga VIC 3690
0449 277 766
jackie@strivingability.com.au
